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Privacy Policy

Last updated: 15/11/2025

1. Introduction

Welcome to Pippa Newman Reiki. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit pippanewmanreiki.com, book a session, or contact us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

 

2. What Information We Collect

2.1 Information You Provide

We may collect the following personal information:

  • Contact information: name, email address, phone number

  • Booking information: preferred appointment times, service selections

  • Health or wellbeing information: any information you voluntarily share related to your wellness goals or concerns

  • Payment information: processed securely via our payment provider (we do not store card details)

  • Messages: inquiries sent through our contact form or email

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and general location

  • Browser type and device information

  • Pages viewed, time spent on site, navigation paths

  • Cookies (see Section 7)

 

3. How We Use Your Information

We use your information to:

  • Provide Reiki and wellbeing services

  • Manage appointments and communicate with you

  • Process payments

  • Improve website performance and user experience

  • Send updates or marketing emails (only with consent)

  • Maintain internal records

  • Comply with legal obligations

We will never sell your personal information.

 

4. Legal Basis for Processing (for UK/EU GDPR)

If you are in the UK or EU, we process your data under the following bases:

  • Consent (e.g., for marketing, wellness information you voluntarily provide)

  • Contract (providing booked services)

  • Legal obligation (record-keeping or tax requirements)

  • Legitimate interests (website analytics, fraud prevention)

 

5. Sharing of Personal Information

We may share your information only with:

  • Service providers (e.g., payment processors, scheduling software, email providers)

  • Legal authorities when required by law

  • Website hosting providers for technical operations

All third-party service providers are required to handle your data securely and in accordance with privacy laws.

We do not sell or rent your data.

 

6. Sensitive Wellness Information

Because Reiki and wellbeing practices may involve discussing emotional or personal topics, you may optionally share wellness notes with us.
We treat all such information as confidential, never share it, and only use it to provide your requested service.

You may request deletion of this information at any time.

 

7. Cookies and Tracking Technologies

We may use:

  • Essential cookies

  • Analytics cookies (e.g., Google Analytics)

  • Preference cookies

You can control cookies through your browser settings.
If analytics tools are used, we ensure IP anonymization where required by law.

 

8. Data Retention

We keep your information only as long as necessary for:

  • Providing services

  • Legal or tax obligations

  • Resolving disputes

You may request deletion of your data at any time (see Section 10).

 

9. Data Security

We use reasonable technical and organisational measures to protect your personal information, including:

  • Encrypted transmissions (HTTPS)

  • Secure third-party payment gateways

  • Restricting data access to authorised personnel

No method of transmission is 100% secure, but we follow industry best practices.

 

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Withdraw consent at any time

  • Object to processing

  • Receive a copy of your data (data portability)

  • Lodge a complaint with your local data protection authority

To exercise your rights, contact:
pippanewmanreiki@gmail.com

 

11. Children’s Privacy

Our services are not directed to children under 16.
We do not knowingly collect information from anyone under 16.

We do not knowingly collect data from anyone under 16.

If we discover that we have inadvertently collected personal data from a child under 16, we will delete it immediately.


12. Child/ Under 16 Policy

Parental Consent required: Clients under the age of 16 may only receive services with the explicit consent of a parent or legal guardian.

Consent must be obtained before the session begins.

Parent/ Guardian presence is required for all reiki or wellbeing treatments involving clients under the age of 16:

  • A parent or legal guardian must be physically present in the treatment room at all times.

  • Sessions cannot proceed unless the responsible adult is present.

  • The supervising adult must remain for the full duration of the appointment.

  • No remote/ distance sessions for under 16’s. Distance Reiki sessions are not provided for anyone under the age of 16.

 

13. International Data Transfers

If you are located outside the country where our servers are hosted, your information may be transferred internationally.
We ensure appropriate safeguards (such as Standard Contractual Clauses for EU/UK users).

 

14. Links to Other Websites

Our website may contain links to external sites.
We are not responsible for their privacy practices.
We encourage you to read their privacy policies.

 

15. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

 

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Pippa Newman Reiki
Email: pippanewmanreiki@gmail.com
Address: 27 Mallard Way, Norwich, Norfolk, NR7 8DN

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